Terms of Service | InnquireAI

These Terms of Service ("Terms") govern your use of the services, websites, and applications provided by InnquireAI ("we," "us," or "our"). By accessing or using the Services, you agree to be bound by these Terms.

If you have a separate written agreement with InnquireAI (such as an Enterprise Subscription Agreement), that agreement will control to the extent it conflicts with these Terms.

1. Use of the Services

You may use the Services only in accordance with these Terms and all applicable laws. You are responsible for maintaining the confidentiality of your account credentials and for any activity under your account.

You agree not to:

Access or use the Services in a manner intended to impair, disrupt, or circumvent security
Reverse engineer, decompile, modify, or create derivative works of the Services
Use the Services for unlawful, harmful, or fraudulent purposes
Attempt to gain unauthorized access to any systems or networks
Use automated tools to scrape, harvest, or extract data from the Services without permission
Systematically retrieve, scrape, export, download, or copy data or content from the Services to create databases or archives without express written permission
Share, disclose, distribute, or provide access to InnquireAI Materials to third parties unless they are authorized users under your subscription
Export or download InnquireAI Materials in bulk or at a scale inconsistent with normal use of the Services

You agree to provide accurate, current, and complete account information and to keep it updated. We may suspend or terminate access to the Services if any information you provide is false, misleading, or incomplete.

The Services are intended for use by individuals 18 years of age and older and businesses legally authorized to enter into contracts. We do not knowingly allow individuals under 18 to create accounts or use the Services.

2. Customer Content

You retain ownership of all data, content, and materials that you or your organization submit to the Services ("Customer Content"), including SOPs, policies, procedures, and knowledge base materials. You grant InnquireAI a limited license to store, process, and display Customer Content only as necessary to operate and improve the Services.

You represent that you have all necessary rights to provide Customer Content and that its use will not violate any laws or third-party rights.

3. Our Intellectual Property

InnquireAI owns all rights, title, and interest in and to the Services, including software, interfaces, designs, documentation, and AI models. Except for the rights expressly granted to you, InnquireAI retains all intellectual property rights.

3.1 InnquireAI Materials

The Services include proprietary content and technology developed by InnquireAI, including AI models, response templates, interface designs, and operational systems ("InnquireAI Materials"). Except where expressly permitted by InnquireAI in writing, you may not download, copy, export, distribute, share, sell, sublicense, or otherwise use InnquireAI Materials outside of the Services.

You may not use InnquireAI Materials to create competing products, train machine learning models, or make InnquireAI Materials available to any third party who does not have a valid subscription.

3.2 Restrictions on Use by Competitors

Competitors of InnquireAI and any personnel acting on their behalf may not access or use the Services or InnquireAI Materials for competitive analysis, benchmarking, or development of competing products or services.

4. Privacy and Data

Your use of the Services is also subject to our Privacy Policy and Cookie Policy. These policies explain how we collect, use, protect, and process your information and describe your choices regarding your data.

5. Service Availability

We strive to provide reliable and uninterrupted service, but we do not guarantee that the Services will be available at all times. We may periodically perform maintenance or updates that temporarily affect availability. If you have an enterprise agreement with a service level commitment ("SLA"), that SLA will apply as set forth in your contract.

6. Fees and Payments

If you purchase a subscription to InnquireAI, you agree to pay all applicable fees. For self-service customers, fees and billing terms are shown at the time of purchase. Fees are non-refundable unless required by law or as expressly stated in these Terms.

Enterprise customers follow the pricing and payment terms set out in their written agreements. All fees are exclusive of applicable taxes unless otherwise stated.

7. Termination

You may stop using the Services at any time. We may suspend or terminate your access if you violate these Terms, fail to pay fees, or if your organization requests account removal.

Upon termination, we may delete or deactivate your account and Customer Content after a reasonable period, unless otherwise required by law or a separate agreement. You agree to discontinue all use of the Services and any InnquireAI Materials immediately upon termination.

8. AI-Generated Responses Disclaimer

The Services use artificial intelligence to generate responses based on your uploaded knowledge base. While we strive for accuracy, AI-generated responses are provided "as is" and may contain errors or inaccuracies. You acknowledge that:

AI responses should be verified before relying on them for critical decisions
We do not guarantee the accuracy, completeness, or reliability of AI-generated content
You are responsible for reviewing and validating all AI responses
AI responses do not constitute professional advice

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, INNQUIREAI DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INNQUIREAI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING FROM OR RELATED TO THE SERVICES.

Our total liability for all claims relating to the Services will not exceed the amount you paid to us in the 12 months preceding the claim, unless a different limit is set in a separate written agreement.

11. Indemnification

You agree to indemnify and hold InnquireAI harmless from any claims arising out of your misuse of the Services, your violation of these Terms, or your infringement of any third-party rights. Enterprise indemnification terms, if any, are set in individual customer agreements.

12. Export Control

InnquireAI Services are subject to export control and economic sanctions laws. By using the Services, you represent and warrant that:

Neither you nor any party controlling you is named on any government sanctions list
You will not permit users to access the Services from sanctioned countries
You will not use the Services for any purpose prohibited by applicable export laws

A breach of this section is material, and InnquireAI may terminate your access immediately and without notice.

13. Modifications to Terms

We may update these Terms from time to time. When we make material changes, we will post the updated Terms on this page with a revised "Last updated" date and notify you via email. Your continued use of the Services after changes become effective means you accept the revised Terms.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles. Any disputes will be resolved in the courts located in Delaware, unless otherwise required by a separate written agreement.

15. Contact Us

If you have any questions about these Terms, please visit our website or contact us through the contact form available there.