Privacy Policy | InnquireAI

This Privacy Policy describes how InnquireAI ("we," "us," or "our") collects, uses, and shares personal information when you use our websites, applications, and related services (collectively, the "Services").

1. Information We Collect

We collect the following categories of information when you use InnquireAI:

Account information: Name, email address, organization details, and login credentials.
Usage information: Activity within the platform, pages viewed, features used, audit and workflow activity, and time-based logs.
Device and technical information: IP address, browser type, operating system, device identifiers, and log files generated by our servers and infrastructure.
Support communications: Any information you provide when you contact us for assistance.
Cookies and similar technologies: As described below, we use essential cookies for authentication and service functionality. Non-essential cookies (such as analytics) are only used with your consent where required by law.

We do not intentionally collect sensitive personal information or information about individuals under 18.

2. How We Use Your Information

We use personal information to operate and improve the InnquireAI platform, including:

Creating and managing user accounts
Providing and maintaining the functionality of the Services
Processing your knowledge base content and generating AI responses
Improving product performance, reliability, and security
Responding to support requests and communicating with you
Detecting, preventing, and addressing technical issues or misuse
Complying with legal obligations

We do not use personal data for automated decision-making that produces legal or similarly significant effects.

3. How We Share Information

We do not sell personal information. We may share information only in the following situations:

Service providers: Trusted vendors who support hosting, infrastructure, authentication, email delivery, logging, and monitoring. These providers may process personal data on our behalf under contractual confidentiality and security obligations.
Legal reasons: If required to comply with a law, regulation, or valid legal request.
Business transfers: If InnquireAI undergoes a merger, acquisition, or other corporate transaction.

We do not share personal information with advertisers or social media companies.

4. Cookies and Tracking Technologies

We use essential cookies necessary for login, security, and core functionality. Non-essential cookies, such as analytics or behavioral monitoring tools, are only used with your consent where required by law.

5. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and maintain reliable internal records. When data is no longer needed, we delete it or anonymize it.

6. Security

We use technical and organizational measures designed to protect personal information, including encryption, access controls, and secure infrastructure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

We may transfer information to service providers located in other countries. When we do, we rely on lawful transfer mechanisms such as contractual safeguards, where applicable.

8. Your Rights

Depending on your location, you may have certain rights over your personal information, including the right to:

Access the information we hold about you
Request correction or deletion
Object to or restrict certain processing
Withdraw consent for non-essential cookies

To exercise any of these rights, please use the contact form on our website.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date. Your continued use of the Services after changes become effective means you accept the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please visit our website and reach out through our contact form.