We know because we've lived it. That's why InnquireAI doesn't start with "upload your documents." We sit down with each department, capture what your leaders know, and turn it into SOPs your whole team can ask about, any shift, any day.
Why we're different
Generic chatbots are built for any business. InnquireAI was built by people with 30+ years on the floor, in the back office and in hotel technology. We've worked the shifts. We know a housekeeper and a sous chef carry very different knowledge, and that most of it was never written down.
Our approach
Each department leader gets a short checklist of the documents a department like theirs typically has. "No" is a perfectly good answer. Whatever you do have, we upload as is.
Everything that isn't written down becomes the agenda. We write questions specific to that department, because we've worked those shifts, and schedule the session around service, not the other way around.
About one hour on a video call with the person the team goes to when they have a question. They talk about how things really work, including the judgment calls and the "here's what we actually do." We listen, ask and record.
We turn the conversation into clear, structured SOPs, written in your property's language with real examples from your team. Your leader never writes a word.
Your leader reviews the SOPs. We upload them to your knowledge base, tagged for staff, guests or both, and your team starts asking.
Every conversation becomes SOPs your team can trust, built the same way every time.
Why this procedure exists
The situations it covers
The standards behind the steps
The process, in order
If this, then that
What to say to guests
Real moments from your property
The tips only experience teaches
VIP Arrival: Room Not Ready
IF no upgrade is available, THEN offer a resort or spa credit and keep prioritizing the room.
"Thank you so much for your patience. Your suite is being finished now, and we would love for you to relax in the lounge with a drink on us."
Check whether the guest is celebrating something. A small touch here turns a wait into a memory.
From our first deployment, a luxury resort
Trained for hospitality
Other industries treat information as one answer per question. In a hotel, the right answer depends on the outlet, the time of day and who is asking. InnquireAI is trained to work that way.
French fries can cost something different during happy hour, at lunch, at the pool bar and on room service. InnquireAI knows which price applies where, so your team never quotes the wrong one.
"What food do you have?" shouldn't return the whole menu. Like a good colleague, InnquireAI asks a quick follow-up to narrow it down, then gives the answer that actually helps.
What food do you have?
Happy to help. Is this for the restaurant, the pool bar or in-room dining, and roughly what time?
Room service, around 11pm.
The late-night in-room menu runs until 1am. Here's what's available...
Questions